Customer Care

Returns & Exchanges

We want your Little Poppetts order to arrive beautifully and correctly. Here is how to get help if something is wrong.

Personalised products are made using the details supplied with your order, so please check spelling, colours and notes carefully before checkout.

If your item arrives damaged or incorrect, contact us with your order number and clear photos so we can review and assist.

If you need to change an order, contact us quickly. Once production has started, changes may not be possible.

Start a return or exchange query

Please send your order number, photos if relevant, and a short description of the issue. Customer care will guide you through the next step.