Customer Care
FAQ
Quick answers for personalised orders, delivery, custom requests and support.

How do I place a personalised order?
Choose your product, add the requested name or design details, and double-check spelling before checkout. If you need something custom, contact us before ordering.
Can I request a custom design?
Yes. Send us the idea, colours, name and any reference details. We will confirm whether we can create it before you place the order.
How long does delivery take?
Processing time depends on the item and personalisation needed. You will receive updates once your order is being prepared and dispatched.
Can I change a personalised name after ordering?
Contact us as soon as possible. Once a personalised item has moved into production, changes may no longer be possible.
What should I do if my order arrives damaged?
Please contact customer care with your order number and clear photos of the item and packaging so we can assist.